Privacy Policy
Pine State Hauling and Junk Removal, LLC 50 Payson Street, Portland, Maine 04102 Email: pinestatehauling@gmail.com
Effective date: July 3, 2026
Pine State Hauling and Junk Removal, LLC (“Pine State Hauling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, pinestatehauling.com, and to the ways you contact us, including by phone and text message.
Information We Collect
We collect information you provide directly to us, including:
- Contact details — your name, phone number, email address, and service address.
- Service details — information about the items you want removed, job location, scheduling preferences, and any photos or notes you share with us.
- Payment information — collected at the time of service (for example, cash, credit card, or Venmo). We do not store full payment card numbers on our website.
- Website usage information — when you visit our website we may automatically collect your IP address, browser type, and pages viewed, using cookies and similar technologies to operate the site and understand how it is used.
- Communications — records of your calls, text messages, form submissions, and emails with us.
How We Use Your Information
We use your information to:
- Respond to your inquiries and requests, including returning missed calls by text message;
- Provide quotes, schedule and perform junk removal and light demolition services;
- Process payments and maintain service records;
- Communicate with you about your job, appointment, or account;
- Operate, maintain, and improve our website and services;
- Comply with legal obligations and enforce our Terms and Conditions.
SMS / Text Messaging
When you call Pine State Hauling and Junk Removal and we are unable to answer, you consent to receive an automated text message reply from us at the phone number you called from, so we can respond to your inquiry.These messages relate only to the service request you started by calling us — for example, asking what you need removed, providing a quote, or scheduling your job.
- We only send text messages to phone numbers that have called our business. We do not send marketing or promotional text messages, and we do not send text messages to people who have not contacted us first.
- Message frequency varies based on your conversation with us.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not text you again unless you contact us again.
- For help, reply HELP to any message, or contact us at pinestatehauling@gmail.com.
- We do not sell, rent, or share your phone number or SMS consent with any third parties for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties except the service providers that help us deliver the messaging (such as our messaging platform and telecommunications carriers), solely for the purpose of delivering our reply to you.
How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate our business and website (for example, our text-messaging platform, telecommunications carriers, payment processors, and scheduling tools), and only as needed to provide those services;
- Donation and disposal partners where relevant to completing your job;
- Legal and safety recipients when required by law, or to protect our rights, property, or safety and that of others.
Cookies
Our website uses cookies and similar technologies to function properly and to help us understand site usage. You can set your browser to refuse cookies, though some parts of the site may not work as intended.
Data Retention
We keep your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with our legal obligations.
Your Choices and Rights
You may request to review, correct, or delete the personal information we hold about you by emailing pinestatehauling@gmail.com. We will respond in accordance with applicable law. You may opt out of text messages at any time by replying STOP.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
Pine State Hauling and Junk Removal, LLC 50 Payson Street, Portland, Maine 04102 Email: pinestatehauling@gmail.com
